Transparent cancellation and refund terms for Professional Club League (PCL) marketplace
Company
FDS COOP LLP
Startup ID
DIPP69878
KSUM ID
DIPP69878/2020/KSUM1031
Updated
January 26, 2026
FDS COOP LLP operates Professional Club League (PCL) as a marketplace facilitator that connects clubs with stadium owners for match bookings. We are not the service provider; we facilitate transactions between clubs (bookers) and stadium owners (service providers).
Important: When you book a stadium through PCL, the contractual relationship for the booking exists between you (the club) and the stadium owner. We hold payments temporarily and facilitate the transaction.
💡 All refund decisions for stadium bookings are made according to the specific stadium's cancellation policy, which you accept during the booking process. However, PCL enforces minimum standards and provides guarantees in specific scenarios (see sections 3 & 4).
Each stadium on the PCL platform has its own cancellation and refund policy. These policies are:
⚠️ Important: Always review the stadium's specific cancellation policy before booking. Refund eligibility and amounts are determined by the stadium owner's policy.
Note: These are examples only. Actual refund terms depend on the specific stadium's policy.
To protect clubs and ensure fair practices, PCL enforces the following minimum standards that all stadiums must meet:
Full refund consideration for documented cases of:
* Documentation required (medical certificates, official notifications, etc.)
Stadiums that consistently violate PCL's minimum refund standards may be removed from the platform. We regularly review stadium policies and club feedback to ensure compliance.
PCL guarantees full refunds in the following scenarios, regardless of the stadium's cancellation policy:
→ Refund: 100% + Potential compensation
→ Refund: 100%
→ Refund: As per policy or 100% if policy violated
✓ Protection Guarantee: If a stadium owner refuses a legitimate refund, PCL will process the refund from our own funds and resolve the matter with the stadium separately.
Contact our support team if:
Raise Dispute (Within 48 hours)
Contact support with booking details and issue
Investigation (1-3 business days)
We review evidence from both parties
Resolution (2-5 business days)
Decision communicated and refund processed if applicable
To support your dispute, please provide:
Fair Resolution Commitment: PCL acts as a neutral mediator. Our decisions are based on platform policies, stadium agreements, and evidence provided. We aim for fair outcomes for all parties.
Refunds are issued to the original payment method:
* Timeline starts after refund approval, not request date
Track your refund status in real-time through your dashboard under "My Transactions". You'll receive email notifications at each stage of the refund process.
Tournament registration refunds are managed by PCL directly (not subject to organizer policies).
If PCL or the organizer cancels a tournament:
Note: Some tournaments may have custom refund policies due to unique arrangements (venue deposits, equipment rentals, etc.). These will be clearly displayed during registration.
For refund requests, disputes, or questions about this policy:
Email Support
support@professionalclubleague.com
fdscoop@gmx.com
Phone
+91 6282829881
Mon-Sat: 9 AM - 6 PM IST
Registered Office
FDS COOP LLP
Kolichal PO, Kanhangad
Kasaragod, Kerala 671312, India
Company Information
Need Immediate Help? For urgent refund issues or disputes during live match days, call our support line. Average response time for refund emails is 24-48 hours.