Refund Policy

2.1 Cancellation Timeline

• •48+ hours before booking: 100% refund minus processing fees
• •24-48 hours before booking: 75% refund
• •12-24 hours before booking: 50% refund
• •Less than 12 hours: No refund

2.2 Stadium Cancellation Policy

Stadium booking cancellations and refunds are subject to the specific stadium's cancellation policy. Each stadium owner may have their own cancellation terms that may be more favorable than the above timeline.

Cancellation fees charged by the stadium owner will be deducted from the refund amount.

2.3 Exceptional Circumstances

Full refunds may be provided in cases of:

• •Weather-related cancellations
• •Stadium facility unavailability or maintenance
• •Government restrictions or emergency orders
• •Documented medical emergencies

3.1 Pre-Tournament Cancellation by Team

• •7+ days before tournament: 90% refund
• •3-7 days before tournament: 75% refund
• •1-3 days before tournament: 50% refund
• •Day of tournament or after commencement: No refund

3.2 Tournament Cancellation Policy

Tournament registration fee refunds are subject to the specific tournament's cancellation policy as set by the tournament organizer. Additional cancellation fees charged by the organizer may apply and will be deducted from the refund amount.

Tournament-specific cancellation fees may reduce the refund percentage.

3.3 Tournament Cancellation by Organizer

If a tournament is cancelled by the organizer or PCL, all participants will receive a 100% refund of registration fees within 7-10 business days.

4.1 Subscription Refund Terms

• •Monthly subscriptions: Limited refund if cancelled within 7 days of purchase (prorated for unused portion)
• •Annual subscriptions: Limited refund if cancelled within 30 days of purchase (prorated for unused portion)
• •Used benefits: Refund amount will be adjusted based on utilized features and services

4.2 Membership Fees - Non-Refundable Policy

• •Service Not Provided: Full refund if PCL fails to provide the promised service or platform is unavailable for 7+ consecutive days
• •Permanent Relocation: Prorated refund with proof of address change (only for location-specific memberships)
• •Medical Hardship: Case-by-case basis with medical documentation
• •Account Closure by PCL: Full refund for unused portion if account terminated by PCL

5.1 Non-Refundable Fees

• •Payment processing charges (2-3% of transaction)
• •KYC verification fees
• •Document processing charges
• •Administrative or platform service fees
• •Referee assignment fees

5.2 Refundable Services (Conditional)

• •Premium Features: Refundable if service is not provided or technical issues prevent usage
• •Featured Listings: Refundable if display technical issues occur and are not resolved within 24 hours
• •Premium Support: Full refund within 48 hours of purchase if no support tickets accessed

6.1 How to Request a Refund

1. 1.Log into your PCL account
2. 2.Navigate to "My Transactions" or "Billing History"
3. 3.Select the transaction you wish to refund
4. 4.Click "Request Refund" and provide detailed reason
5. 5.Submit any required documentation (screenshots, proof, etc.)
6. 6.Await review and approval notification

6.2 Processing Timeline

• •Review period: 2-5 business days
• •Credit card refunds: 5-10 business days after approval
• •Bank transfer refunds: 3-7 business days after approval
• •Digital wallet refunds: 1-3 business days after approval

7.1 Force Majeure Events

In cases of natural disasters, pandemics, government restrictions, or other unforeseeable circumstances, PCL will work with users to provide fair resolutions, which may include:

• •Full refunds regardless of standard policy timeline
• •Credit towards future bookings or services
• •Rescheduling options without additional charges

7.2 Dispute Resolution

If you disagree with a refund decision, you may appeal by contacting our customer service team within 30 days with additional documentation or circumstances supporting your request.